FAQS

How long is your shipping time?

STANDARD SHIPPING

Standard Shipping is a flat rate of $5.99. All Standard Shipping orders are typically shipped within 2-3 business days and arrive in 12-22 days. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable once shipped. All currency is listed in USD.

Expedited SHIPPING

Priority Shipping is a flat rate of $20. All Priority Shipping orders confirmed before 10:00 AM PST will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays). All Priority Shipping orders typically arrive within 9-13 days. To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped. All currency is listed in USD.

Large orders may be assessed additional shipping charges due to weight and size limitations. If your order requires additional shipping and handling charges, you will be contacted to approve them before we ship your order.

Do you provide tracking information?

When your order ships from our warehouse, we send a confirmation email containing your tracking number (if applicable). To track your package, simply enter your tracking number on the website, here.

My tracking says “No information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Where is my order now?

To track your order, please go to

Track package

Enter your tracking number and you can track your order.

What’s the status of my order?

Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 3 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to Track package

Enter your tracking number and you can track your order.

I have not received any confirmation email.

For this matter, please contact us via email or chat as soon as possible at 1-813-279-1060.

I want to return or refund!

For return product or refund, please read our Return Policy first.

If you insist, please send an Email to service@nvuvu.com

Please specify your Order ID and we will process for you.

How to apply discount?

To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email service@nvuvu.com

How to get my discount?

There are several ways to get discount from our website.

Log in our website and register, then you can always get latest discount via E-mail! 

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