- Fees and Eligibility
- How to return an item?
- How do I send back your items?
- Where is my refund?
- Additional Information
Fees and Eligibility
How to return an item?
You can request a refund/return for multiple items at once to avoid additional return shipping charges.
How do I send back your items?
*If an item is returned for a non-quality issue, the return shipping costs must be borne by the customer. Shipping costs will vary depending on the local shipping company the customer chooses to use. We will be responsible for return shipping costs if the product quality is the problem.
*Please return the product within 14 days of receiving the return request approval email.
*Please do not send your return to the sender address on the package. This is not a return address and will affect your return processing. You should mail it to the address on the return instructions we provide, even if you use your own shipping method.
*Be sure to initiate a return request on our website before mailing your return. We do not accept returns without a return request and are not responsible for returning your unauthorized items.
Where is my refund?
If you paid through PayPal or another online payment provider, refunds will be sent to PayPal or your chosen online payment method within 7 business days of receipt of the return or cancellation request. If in doubt as to when a refund will be credited to your account, please contact the online payment provider.
If you paid via a Nvuvu gift card, a refund will be issued to your account.
If your order was purchased through a store credit provided with a previous return, the order does not qualify for a free return.
The same operation process as for returns. Please check the operation process carefully in the picture at the top of the page.