What countries do you ship to?
Australia, Austria, Belgium, Brazil, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom and all US territories.
When will my order ship?
Orders with Standard and Expedited shipping can take up to 3 business days to be processed and shipped.
If additional processing time is needed, our Customer Care team will reach out regarding any delays. Please note the day your order is packed and shipped is not counted as a day in transit. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.
What shipping methods do you offer?
If your order subtotal is over $50, then you qualify for Free Standard Shipping!
Standard Shipping is a flat rate of $5.99. All Standard Shipping orders are typically shipped within 2-3 business days and arrive in 12-22 business days. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable once shipped. All currency is listed in USD.
Priority Shipping is a flat rate of $20. All Priority Shipping orders confirmed before 10:00 AM PST will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays). All Priority Shipping orders typically arrive within 9-13 business days. To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped. All currency is listed in USD.
Large orders may be assessed additional shipping charges due to weight and size limitations. If your order requires additional shipping and handling charges, you will be contacted to approve them before we ship your order.
Can I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please contact us via email or chat as soon as possible at +001 813-279-1060 or +00852-574-545-43.
Will I be charged for items shipped separately?
You will be charged a flat rate for shipping for each order placed.
How can I track my order?
When your order ships from our warehouse, we send a confirmation email containing your tracking number (if applicable). To track your package, simply enter your tracking number on the website, here.
What if my package is lost or stolen?
Nvuvu is liable for lost or stolen packages.